World Travel is a full-service TMC that assists travelers in making Brown-related travel arrangements, consistent with University travel policies, cost considerations, and preferences.

World Travel provides a full range of services including:

• Air
• Hotel
• Rental Cars
• Rail (via Agent Assist only)
• Group Travel

As part of Brown’s partnership with World Travel, we have access to Deem, World Travel’s online booking tool (OBT). Deem is designed for self-service bookings—you can use it to search and book flights, hotels, and rental cars for Brown-related travel.

In addition to Deem, travelers also have the option to book with a World Travel agent over email or phone for more complex itineraries or when assistance is needed.

In short:
World Travel = our preferred travel agency and service provider for Brown-related travel
Deem = the self-service online booking tool powered by World Travel

Cost Savings & Negotiated Rates

• Access to discounted airfare, hotel, and car rental rates through negotiated contracts.
• University-wide reporting on travel spend to identify savings opportunities.
• Avoids hidden fees and ensures compliance with university purchasing policies.
• Flexible payment options, including University travel cards, personal cards, and the Central Travel Card.
• Reservations made through World Travel integrate with Workday Expenses, simplifying the expense report initiation and reconciliation process.

Traveler Convenience & Support

• Centralized booking platform (online self-service plus Agent Assist options).
• Experienced agents who understand academic travel needs (complex itineraries, group travel, international programs).
• 24/7 support from World Travel for all travelers, including assistance with cancellations, rebookings, and special requests.
• Ability to connect loyalty programs to traveler profiles to continue earning miles and points.

Traveler Safety, Security, and Duty of Care

• Provides travelers with timely updates on disruptions, medical events, or security issues.
• Proactively assists with rebooking and updating travel arrangements when plans change.
• Real-time traveler tracking to support university emergency response obligations.

Policy Compliance & Oversight

• Ensures bookings align with university travel policies and funding requirements (e.g., sponsored projects, grants).
• Automated approval workflows to reduce administrative burden.
• Integration with university risk management and insurance system (InternationalSOS & Everest), eliminating the need for travelers to manually register trips.
• Supports sustainability tracking through accurate, centralized reporting.