Brown Travel

Booking with Agent Assist

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Agent Assist Booking Process

Step 1 – Gather Travel Information

  • Trip dates, destinations, and preferred times.
  • Traveler details (names, loyalty programs, passport info if international).
  • A Travel Request Form is available to help collect this information and can be emailed to World Travel. (Use of the form is optional, not required.)

Step 2 – Contact World Travel Agent Assist

  • Email: BrownU@worldtravelinc.com
  • Calling within the United States: 800-203-3350
  • Calling from outside the United States: 484-948-2543

Step 3 – Work with the Agent

  • Agent researches flight, hotel, and transportation options.
  • Ensures policy compliance and use of preferred suppliers.
  • Apply loyalty programs to accumulate points/miles.

Step 4 – Confirm Your Reservation

  • Approve the itinerary provided by the agent

Step 5 – Receive Confirmation

  • Receive itinerary/confirmation email.
  • Booking Passenger Name Record (PNR) is sent to Workday Expenses for reconciliation.
  • Trip auto-registers with International SOS for risk management.
     

World Travel Contact Information

For making reservations, itinerary changes, or general travel-related questions.

  • Calling within the United States: 800-203-3350
  • Calling from outside the United States: 484-948-2543
  • Email: BrownU@worldtravelinc.com

After-hours services include any calls made outside of 8a-8p ET, Monday through Friday.

Important Notes
  • Use after-hours services only for urgent needs (e.g., flight cancellations, missed connections, last-minute itinerary changes, major travel disruptions, or urgent booking issues).
  • Routine bookings and non-urgent changes should be handled during business hours to avoid additional fees, using the phone numbers provided above or the BrownU@worldtravelinc.com email address. Non-urgent emails may be sent after hours at no additional cost; however, please note that the mailbox is only monitored Monday through Friday, 8 a.m.–8 p.m. ET.