Brown Travel

World Travel Booking Overview

There are two ways to book travel:

  • Deem - the self-service online booking tool powered by World Travel
  • Agent Assist - Email or over the phone with World Travel Agents
  • Standard flights, hotels, and car rentals that follow university travel policy.
  • Individual travel that does not require complex itineraries or group coordination.
  • Travelers who prefer self-service booking with automated integration to university systems.
  • Complex international itineraries (multiple destinations, layovers, or airlines).
  • Group travel (students, faculty, or research teams).
  • Special requests (disability accommodations, visa documentation, unusual baggage requirements).
  • Travel disruptions (flight cancellations, weather events, airline strikes).
  • Rail reservations (rail can only be booked through agent assist at this time).
  • If you prefer working directly with a travel professional.

User Profiles

A basic travel profile is automatically created for faculty & staff using information from the Workday integration. After the profile is created, profiled users need to:

  • Log in to Brown's Deem platform (via single sign-on)
  • Review and update additional required fields
Users Defined
  • Profiled Users = Faculty/Staff
  • Non-Profiled Users - Guests/Visitors & Students

Note: Only profiled users have access to Deem. See the “Booking for Non-profiled Users” section on how to book travel for Guests/Visitors & Students.

For more information on initial profile activation and step by step guidance, see the Booking Travel at Brown - Workday Self Guided Training. 

Service Fees

World Travel’s service fees are transaction-based and support the specialized services provided by a Travel Management Company. Details on when these fees apply are covered in the Booking Travel at Brown – Workday Self-Guided Training.